Shipping Policy

Below you will find the average delivery time for all our packages:
- Once an order is placed, we take 1 - 3 working days to process the order. During the week
it takes one working day, but if you order on a Friday evening or at the weekend it may take
a little longer.

- Once your order has been processed, it will be dispatched and delivery takes an average
of 8 - 12 working days.

We strive to make the ordering and delivery process as easy as possible for our customers.
However, if you have any questions or further concerns, please do not hesitate to contact
our customer service team. Below we explain how your order will be processed and

Placing an order
The ordering process at Novela London is as simple as possible. First, you need to go to the
product page and add the product you want to your shopping cart. To do this, click on the
black "Add to cart" button.

Here it is important to check that you have selected the correct variants. If everything is in
order, click on the "Proceed to checkout" box. On the information page, you will need to
enter the correct address details. Make sure that all the information is correct. When this
information is filled in correctly, you can click on the "Continue shipping" button.

On the "Dispatch" page you have the opportunity to check the address data you have
entered. It is also pointed out that every shipment is sent completely free of charge. As a
token of our appreciation to our customers, we always pay the shipping and delivery costs.
You can now proceed by clicking on the "Proceed to payment" box.

In the payment options you have the choice between different payment methods. At, all payment options are SSL-encrypted, which means you can always rely
on a secure payment environment.

- Credit card (AMEX, Mastercard, Maestro, Visa)
- Paypal account

Once you have selected the correct payment method, you will need to click on the
"Complete Order" box and you will be redirected to your chosen payment method. Follow the
instructions on this page to complete your order. In the unlikely event that you have any
problems with your order, you can always contact us.

Shipping costs
We cover the shipping costs for every order. All of our products are delivered to your door
100% free of charge. There is also no minimum order quantity required.

Shipping your order
Have you found the perfect look or accessory on our website? Then you want to enjoy it as
soon as possible! That's why we make sure your order is processed and shipped as quickly
as possible.

To ensure that we can charge fair prices for our products, we have chosen to collect parcels
in large quantities and ship them all at once once we have reached our minimum quantity.
We hope for your understanding and willingness to help us create a better and healthier

Please note: Like many other online shops, we are very busy and there may be delays due
to the Corona crisis. Please take this into account when placing your order. We will do our
best to ship your order as quickly as possible.

To ensure your order is dispatched today, please contact us by email. Our service team will
be happy to advise you on the right solution.